Refund policy

Our Return/Refund Policy

At Idozi Skin, every product is carefully made and tested, and we want you to love what you receive.

If you’re not satisfied with a product, we’re happy to offer a refund or an exchange for a product that better suits your skin. We also welcome your honest feedback, as it helps us keep improving our products.

Please note:

• Refund or return requests must be made within 7 days of receiving your order.
• Products must be unopened and unused to be eligible for return. Opened or used products are not eligible for return.
• To be eligible, please explain why the product did not meet your expectations. We may ask for photos to support your request. Please include your receipt or proof of purchase.
• If your order arrives damaged, email us within 7 days of delivery with a photo and your order number, and we’ll send a replacement.
• Shipping fees and bank charges are non-refundable.
• Approved refunds will be issued to your original payment method.
  

To start a return, email us at info.idoziskin@gmail.com. After reviewing your request, we will email you the return address and instructions.

Thank you,

Idozi Skin